How Gruesome Can Roblox Games Get?

the roblox customer service experience
list of games/music in this video: https://pastebin.com/9aU0YNij

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WEBVTT
Kind: captions
Language: en

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Subtitles by Hey1mJay

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Gore.

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Isn't it awesome?

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you take a boring game, you add gore,

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Instant shock value

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nothing communicates damage like a classic blood splatter

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such a simple mechanic

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Well

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Not that simple,

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if you're on Roblox.

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My game studio Runker got this message in January from Roblox admins

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I just uploaded a video promoting our game and while I was getting hundreds of thousands of views,

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The game was locked by Roblox staff because of gore content, extreme blood.

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Wow.

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Extreme blood? Oh, I'm sorry. No, you're right. Just shut it down.

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We can't risk letting kids see blood.

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*Gunshots*

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Official Roblox YouTube Channel: "Bloodfest, wave survival like no other."

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Oh but, Phantom Forces is okay.

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And Apocalypse rising, that's fine.

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Oh Gladiators is okay

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Counter Blocks,

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never-mind the Wild West.

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*Gunshots*

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Which is part of the Egg Hunt.

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We ended up removing the bloodstains, and they still wouldn't reopen our game

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"We are not able to open your game, remove the blood spraying when people are wounded or dead."

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That's what they said.

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We had to turn off the little damage indicator, where a blood cloud would appear when you get shot.

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That's exactly how apoc and PF, how the Wild West does it and yet, our group was singled out.

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Coincidentally, right after I post this video

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and the thing is, when you upload a video

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the first five days that it's live,

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that's when it gets the most views.

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If you look at the analytics on this, you could see the first five days it gets more views than it gets the rest of the month.

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This is when the game went offline. This is when it went back up. Can you see why I'm frustrated?

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I talked to customer service

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I said "Can this please be reconsidered?

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Roblox, allows the same type of blood spraying and all these other games

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It seems unfair that only we can't have this feature."

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So Hobbs replied. Yeah, I'm sure that's his name

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"Hobbs".

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Is he related to Hal by any chance?

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Hobbs basically says my email isn't associated with the account that owns the game

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So he can't talk to me about it,

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but it's a group. I'm a developer in the group. I have studio access.

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I've been updating this game for six months

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and you're telling me you can't do your job

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Because I'm not the group owner?

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The plan was to upload the video and enjoy a spike in traffic to our game.

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I could have made hundreds of dollars that we would have invested back into the community

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Because when we make Robux off of Runker, we use that to pay builders.

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We don't buy Tesla's, we don't move to California.

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We hire people, we contribute to the economy, and we're getting f(-oof)

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over gore content,

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when other developers are making games where you can saw people in half with chainsaws or

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Decapitate people with blood squirting out of their necks

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or incinerate people alive with flamethrowers or literally kill yourself

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Over and over to get points to spend on cooler ways to kill yourself.

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So, thank you Roblox Moderation team

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for making our game a much safer place for children to

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drive over landmines and jump off buildings into dumpsters

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and get soccer kicked by a T-posing Shrek

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I'm glad you could take a break from looking at furry porn.

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That's what I call core values. That's what I call

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"Powering imagination"

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Nobledragon: OOOOOOOOOO

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So anyways

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We remove all the blood and we get our game back up,

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and we run an ad.

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If you don't know already,

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Roblox lets users create ads that show up on the website

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Provided they follow the rules and you pay enough money. So this is the ad that we made.

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"Wanna see something hot?"

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"No"

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Whoops,

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you see that?

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That's the incinerator

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It's a staple of our game.

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This ad was approved, meaning a moderator working for Roblox

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saw it, gave it the okay, and then let us spend ten thousand Robux on it,

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and THEN it gets deleted.

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Ohhhhh, Sorry

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Oh

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No refunds, never mind, ten thousand Robux costs, uh, let me see,

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a hundred dollars.

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So I emailed them, of course I fucking emailed them

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What do you expect me to go out and protest?

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I sent them an email, I say "Today

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I spent ten thousand Robux on an ad" blah blah blah

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"I think this is unfair because the ad was approved and only taken down after

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we spent 10k Robux." If you can give my group a refund, I would be very grateful and then

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*Dial-up sounds*

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We reviewed the account (not my account) and your game is not appropriate

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What!?

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We just went over this, this isn't about the game

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This is about the ad,

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I said "user ad"

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the word game isn't even in my email

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And why do you think this is my account? This is the account that owns to the group

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it would have been real convenient if they made that mistake with my last email

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and KYLE?

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you really expect me to believe this was sent by a Kyle?

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That's a really white sounding name for someone who responded at 4:40 a.m

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Pacific time on behalf of a company that outsources people from India to handle their emails

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Here's a question, a diverse of a company

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is they are why does Roblox feel like they have to lie and give their support team white sounding names to respond to emails with

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Like Kyle or Hobbs?

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Why can't they just be honest and say "this email was automatically generated by our customer support software"

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Probably because they're the kind of company to rip people off for $100

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You know, to rip people off or trying to improve their platform and make them more money

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Because in the end, Roblox isn't just hurting people like me by doing this, they're hurting themselves

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Think about all the Robux that could have been spent on my game, had it not have been closed

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30% of it would have gone to Roblox, but nope

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extreme blood.